Ellis Snowboards

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Sponsor Me Video

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Video Requirements:

1minute-5minute video
Rider Bio - Brief instruction (tell us a little about yourself)
Rider Part - Show us your best stuff, we look for well rounded snowboarders who can ride it all!

Technical Requirements:

Working YouTube Link to your video.
*Links to inappropriate sites or spammers will be deleted!

Send YouTube links to : info@ellissnowboards.com - In the subject heading label “Sponsor Me” - be sure to add your name and info. We’ll be posting these on our website, so tell your friends to come check it out and vote for our next team rider!

Ellis Snowboards will replace all factory defects within one year of the original purchase.

This does not include normal wear & tear. If your Ellis product should fail due to the radness of your shredding, then Ellis will replace the product for a 50% discount from retail. This warranty applies only to Ellis Snowboard products purchased from an authorized Ellis dealer and is extended only to the original retail purchaser. This warranty is non-transferable. Under no circumstances shall Ellis be held liable for death or injuries to persons, damage to property, or consequential damages or expenses arising from the use of Ellis products. Register your product online at www.ellissnowboards.com/register, or mail in this registration card. All products to be returned to an Ellis Service Center for warranty must be taken to an authorized Ellis dealer before the expiration of the warranty period; and must be accompanied by the dated proof of purchase and the original receipt of purchase. If you cannot provide original proof of purchase, Ellis will use the manufacturing date as the start of the warranty period.

All products must be shipped, prepaid and insured. Ellis assumes no responsibility for products during shipment from the owner to an Ellis Service Center. Shipping charges to the Ellis Service Center are not refundable. Repaired or replaced product will be returned in a reasonable amount of time. Return shipping costs will be paid by Ellis, but if we determine that there is no defect or that the defect resulted from causes not within the scope of this warranty, return of the product will be at the customer’s expense.

Coverage under this limited warranty is void if any modifications or alterations have been made to an Ellis Snowboard product not specifically authorized in writing by Ellis. Repaired or replaced products are covered only for the remainder of the original warranty. Ellis Snowboard products are not covered by any verbal warranties. This limited warranty does not apply to:

Normal wear and tear.
Impact-related damage, in which the board contacts such things as rocks, rails or trees.
Damage resulting from abuse, misuse or carelessness.
Damage resulting from faulty or improper mounting of bindings. This includes stripping inserts from incorrect mounting.
Any damage caused from anything other than defects in material or workmanship.
Damage from the use of solvents, adhesives, or other substances not specifically determined for use on snowboard products.
Ellis Snowboard Products used as rentals/demos.
Repairs or alterations outside our facility.

Ellis is committed to respecting the privacy and security of your personal information. The following U.S. online privacy policy, updated in November 2008, describes the information we collect and how we use it. By using this website, you consent to our privacy policy.

Collecting Information

Like many websites, we gather information about how visitors use our website. In general, you can visit many of our web pages without telling us who you are or revealing any personal information about yourself. We may track your Internet domain address for trends and statistics, but you will remain anonymous unless you tell us who you are. For more information, see "Cookies and Pixel Tags" section below. We request information from you (which may include name, address, telephone number, email address, gender and when necessary, credit card information) when you:

* Register

* Purchase

* Request a catalog

* Request to receive communications

* Participate in a promotion or other website feature

In order to better understand your preferences and better serve you, we may combine information you give us online with other information from Ellis sources, transactions and communications. This may include data from direct mail, events, or online marketing. We may also combine that information with data that is publicly available and data that we receive from other reputable sources. This data may include postal address updates and demographic data. We collect information about gift recipients to fulfill the gift purchase, respond to customer service inquiries and for analysis purposes only. All data combined and stored with online data is protected by this privacy policy.

Using Information

We may use the information we collect to:

* Customize and/or personalize your communications and shopping experience

* Better respond to your customer service inquiries

* Communicate with you about your purchase, account information, or customer service needs

* Communicate with you about our products and events, and for other promotional purposes

* Improve our business

* Administer contests, promotions, surveys or other website features

Sharing Information

We do not sell or rent your information to any outside parties. For the purpose of operating our business, we may transfer information between Ellis and our preferred service providers who use that information only to conduct Ellis business. For example, they may handle Ellis's credit card processing, shipping, data management; email distribution, market research, information analysis, and promotions management. We may also share your information to administer a website feature (e.g., music download or event registration) and in that case will notify you before you give us your information. We provide our preferred service providers with the information they need to perform their services and work with them to respect and protect your information.

We may provide your information to companies affiliated with Ellis, which may be outside the U.S. We may provide aggregated, non-personally identifiable information to other companies for purposes such as reporting and marketing.

On rare occasions, we may disclose specific information upon governmental request, in response to a court order, when required by law, to enforce our website policies, or to protect our or others' rights, property, or safety. We may also share information with companies assisting in fraud protection or investigation. We do not provide information to these agencies or companies for marketing or commercial purposes.

Protecting Your Information

We use a variety of security measures, including sophisticated encryption and authentication tools to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All credit card information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above. Regardless of these efforts, no data transmission over the Internet can be guaranteed to be 100% secure.

Cookies and Pixel Tags

A cookie is a small removable data file that is stored by your web browser on your computer. Cookies allow you to place an order on our website and allow us to enhance and personalize your online surfing and shopping experience.

For example, we use cookies to:

* Remember the items in your Shopping Basket

* Recognize you when you return to our website

* Enable you to use Express Checkout

* Analyze visitor behavior

You can choose to have your computer warn you each time a cookie is being sent or you can choose to turn off all cookies. You do this through your browser (like Firefox or Internet Explorer) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookie settings. If you turn cookies off, you won't have access to many features that make your site experience more efficient and some of our services will not function properly.

We also use pixel tags – tiny graphic images – to help us analyze your online behavior. Pixel tags also allow us to send you email in a format you can read and let us know when you have opened an email message from us.

We also work with other companies who use tracking technologies to serve ads on our behalf across the Internet. These companies may collect non-personally identifiable information about your visits to our website and your interaction with our communications, including advertising.

Unsubscribing, Removing or Modifying Your Information

We want to communicate with you only if you want to hear from us. If you prefer not to receive information from Ellis or would like to update or change your personal information or preferences, follow the instructions below.

Registration Information, Email and Other Subscriptions

To modify or delete entirely the information you have provided during registration, please email us to request. To unsubscribe from an email, please follow the instructions in any email you receive. You can also send a request to us. Be sure to include your first and last name and account email address in the "message" box.

Communications in Progress/Sales and Service Information.

Please note, if you have unsubscribed from any Ellis communications, due to production schedules, you may receive communications already in production. Also, if you request your registration information be deleted or if you unsubscribe from communications, we may maintain information about sales transactions or service inquiries for future service and record keeping purposes.

Policy Changes

We may change our privacy policy from time to time. We encourage you to refer to this policy on an ongoing basis so that you understand our current privacy policy. This policy was last modified on November 1, 2008.

Questions and Feedback

We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue.

Online Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

SHIPPING POLICY

We are currently only shipping within the United States. Orders typically ship within 48 hours once the order has been placed and you chose next day or two day shipping. Orders with ground shipping selected will ship 5-7 days after the order is placed. Orders ship Monday through Friday excluding Holidays. You will receive a shipping confirmation email once the order has shipped from the warehouse. Please be a little patient, as we are a small company that has a lot on our plate. We appreciate your business and will get process your order as soon as we can.

RETURN POLICY

You may return any goods that are damaged upon reception. Damaged goods must be reported within 7 days of delivery. You can expect a refund (including original shipping costs) to your credit card 7 to 14 days of our receiving your return. Customers are responsible for return shipping costs unless the product is defective or an error has occurred when filling the order. Please be sure to follow the instructions on the returns form when sending items back, it will enable us to process the return quickly. We do not offer direct exchanges.

SECURITY – ONLINE

We offer secure web pages to collect certain kinds of user information, and we store certain kinds of data in encrypted form. We follow reasonable technical and management practices to help protect the confidentiality, security and integrity of data stored on our system. While no computer system is completely secure, we believe the measures implemented by our website reduce the likelihood of security problems to a level appropriate to the type of data involved.

Ellis Snowboards servers use Secure Sockets Layer (SSL), an encryption technology that works with Microsoft Internet Explorer, Firefox, Safari, and AOL's browser, so that only feelmorehuman.com can read a customer's personal information.

We generally keep user data on our server or in our archives for as long as we deem reasonable. We may alter this practice according to changing requirements. We may keep other data for longer periods if the law requires it. Additionally, information posted in a public forum (such as a frequently asked question, article comment, or product review) could stay in the public domain indefinitely.

By using the Ellisclothing.com web site, you are agreeing to this Privacy and Security Policy. Our Terms of Use take precedence over any conflicting Policy provision. We may change our Privacy and Security Policy by posting a new version of the policy on this page, which is your responsibility to review frequently.

PRIVACY INFORMATION

As the name implies, this is the Privacy & Security section. We have created this Privacy Statement to let you know that we take your privacy seriously. We want you to know about how we gather information on this website, and what we do with it.

Information We Collect:

Occasionally, we may send you free stuff in the mail. We also ask for your e-mail address, which we may use from time to time to contact you regarding news and promotions from Ellis Snowboards.

What Happens to the Information We Collect:

Any information you give us stays strictly in-house, we don't sell or rent the info with outside sources. We maintain strict security over the information you give us, and use this information only for the purposes listed below:

1. To send you information you have requested and to update you on the status of your information request.

2. Occasionally, we may send you free promotional materials.

3. We may use the information to monitor guest traffic patterns and site usage to help us develop and design the layout of our websites.

Your Consent:

By using our website and providing the information requested, you agree that we may collect and use this information. If we change our privacy policy, we will post the changes on this page so you are informed about what information we collect, how we use it, and under what circumstances we disclose it.

Children's Privacy:

We are committed to protecting the online privacy of children. In accordance with the Children's Online Privacy Protection Act, we will not knowingly collect any information from children under the age of 13.

FAQ - PLACING AN ORDER -

1. What payment options do you accept?

Ellis Snowboards accepts Visa, MasterCard, American Express and Discover. We also accept payment via personal check, money order and cashier's check.

2. How do I place an order?

Ordering online:

Fast, safe and secure, ordering at Ellis is easy. After you've added items to your Shopping Cart, just follow the simple checkout steps and we'll get your order processed right away.

3. Do you charge sales tax?

Ellis Snowboards is required to charge 9% sales tax on orders shipped to addresses in the state of California. No sales tax will be applied to orders shipped to other states.

4. How can I check the status of my order?

We process your order within 2-3 business days of receiving it. After it has been processed and approved, you will receive email notification when your order has been shipped. This will contain carrier and tracking information for you to reference. Please contact us if you have specific questions.

5. Can I modify or cancel my order?

Please contact us within 2 business days of placing your order should you need to cancel or modify it. If the order has already been shipped, it is unlikely we will be able to cancel it or make changes. In that event, you may need to return the item within our policy and/or incur a cancellation fee. Please contact us if you have any questions.

6. Is there a warranty on the products I purchase?

Yes. There is a 2yr Factory Defect Warranty on all Ellis Snowboards. This covers all cosmetic and production defects in our snowboards. Should you receive a snowboard with these defects, you can send in your defected board for warranty. The board will then be replaced, free of charge.

However, all impact related damages do not fall under the factory warranty and are deemed “Used & Abused.” In this case, Ellis will extend a 50% off discount towards your next purchase, should your board not fall under the factory warranty.

SHIPPING:

7. How will my order ship and what does it cost?

Orders ship using UPS. Orders that total $0.00-$29.99 cost $5.00 in shipping, orders that total $30.00-$99.99 cost $10.00, and orders over $100.00 are free.

8. When will my order ship? Can I rush it?

Most orders ship within 5-7 days of the order being placed. Yes, you can rush it. If you pick Next Day or Two Day Shipping, the order will be processed the same day.

9. Will I be notified when my order ships?

After your order is submitted, processed, approved and shipped, you will be sent a shipment notification email containing carrier information (UPS) along with a tracking number. Please reference our Shipping section to learn more about shipping policies.

Can you ship outside of the continental U.S.?

Currently we ship to Alaska, Hawaii and Canada.

10. Can I exchange my item(s)?

No.

11. What if my order arrives damaged?

Please contact us immediately if your order arrives damaged. We will work with you to ensure your item(s) are repaired or replaced.